I’m having trouble accessing my dashboard. What should I do?Updated a month ago
Don’t worry, we’re here to help!
You can click the LOGIN button in the top right (for desktop) or click on the three lines in the top right (for mobile). Select LOGIN. Enter your email address. We will send you a link to click and get into your profile. It can sometimes take a few minutes to receive. If you don’t receive it, please check your spam or request another link.
You can also go to NextRunwayStar.com and do the same if you can’t find your group page.
If you run across any problems getting into your dashboard, don’t wait! Send us a support ticket right away so we can get you up and running. You can do this by heading to our website, http://NextRunwayStar.com, then choosing “Support” in the top right of the page (for desktop). For mobile, click the three lines at the top right and click “Support”.
You’ll find a lot of useful information here, as well as the option to submit a ticket to our team.
In case you do run into any issues, here are some quick tips:
1. Log in and out of your profile. You can do this by clicking on your profile icon in the top right corner. Then, try to sign in again. This could potentially help you get into your account without needing to reach out to support.
2. If you are on a mobile device and pulling up the link through Instagram or Facebook, follow it to an external browser. You can do this by clicking the three dots on the top right corner then choosing “open in external browser”! A lot of times it will not load all the way through, but choosing an external browser will fix the error! Here is how to do it through Instagram (Facebook is similar, follow those three dots!)
3. Make sure you are using the SAME email and phone number that you used to sign up.
4. AND MOST IMPORTANTLY OF ALL, we are here to help! Do not hesitate to reach out if you cannot access your dashboard or get logged in, we are here to make you a STAR.
How do I find my voting link?
YAY! You’ve been accepted and it’s time to share your voting link. But, how do you find it?
Easy! Let’s show you how.
First, click this link to find your dashboard: